The solution introduces an in-context AI assistant that overlays real-time, step-by-step guidance within complex tools, reducing context switching and cognitive load while improving learning retention, task clarity, and user confidence through interactive, visual support.

In a hematology triage environment strained by fragmented systems and high referral volumes, the Smart Hematology Triage System unifies patient context into a single AI-assisted workspace, cutting information-gathering time by ~40% to support faster, safer decisions.

AILO is a personal AI platform that lets users create and manage multiple domain-specific agents with memory, logic, and proactive behavior, bringing tasks, reminders, and insights into one unified system instead of scattered tools.

Conducted a usability evaluation of the Cornish Pasty Co. website, uncovering key issues in menu discovery and ordering flow. Design changes improved task completion by ~35%, reduced ordering errors, and improved merchandise visibility, resulting in a clearer, lower-friction experience.